Terms of service

By accessing velcore.ai or using Velcore AI products and services, you agree to these terms. If you are acting for an organization, you represent that you have authority to bind it.

Velcore AI provides document processing services and software products, including ClearFile (title curative work product), GridLens (interconnection package preparation and QA), Velcore OS (operations software), and MailFlow (email infrastructure).

Document services produce work product for review by licensed professionals. Velcore AI does not provide legal advice, title insurance, engineering certifications, or regulated professional judgments. Responsibility for approval, filing, and reliance on any deliverable rests with the licensed professional or organization that reviews it.

Document services are priced per deliverable as published on the site or agreed in a statement of work. Success fees apply only to outcomes actually delivered, such as a recorded release in hand.

Software products are licensed per workspace or plan as agreed at purchase. Fees are due according to the applicable order form.

You retain all rights to the documents and data you submit. We process them to produce your deliverable and for no other purpose, as described in the privacy policy and security page.

You affirm you have the right to submit the files you send us, including any personal information they contain.

Do not use the services for unlawful purposes, for sending unsolicited email in violation of applicable law, or for submitting content you know to be infringing. Do not attempt to disrupt, probe, or reverse engineer the services beyond what the law permits.

The services are provided with professional care, but on an as-is basis apart from the express commitments in a statement of work or order form. We do not warrant uninterrupted operation, and we do not guarantee outcomes beyond the express success-fee terms.

To the maximum extent permitted by law, Velcore AI's aggregate liability under these terms is limited to the fees you paid for the specific deliverable or subscription period giving rise to the claim. Neither party is liable for indirect or consequential damages.

Either party may end an engagement as described in its statement of work or order form. On termination, your documents are handled per the retention rules in the privacy policy.

These terms are governed by the laws of the jurisdiction where Velcore AI is organized, without regard to conflict-of-law rules. Specific engagements may add terms by statement of work, which controls for that engagement where the two differ.